True/False
Indicate whether the sentence or statement is true
or false.
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1.
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Almost half of travel agencies’ gross revenues come from sales to businesspeople
or government employees in work-related travel; tour operators derive over 25% of their revenue from
these same two groups.
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2.
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On
average, business travellers spend at least three times as much per trip as pleasure
travellers.
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3.
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A
study by American Express in 1999 suggests that small-sized companies will drive the growth in the
Canadian travel market in the next three years. These companies are expected to go from 35% of the
market to 50% by 2002.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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4.
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A
__________________________ is a separate department within a corporation that handles the travel
arrangements of the corporation’s employees.
a. | travel management service | b. | corporate travel agency | c. | business travel department | d. | corporate travel manager | e. | commercial travel counsellor | | |
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5.
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Canada’s
largest convention facility is ___________________________.
a. | Telus Convention Centre in Calgary | b. | Metro Toronto Convention Centre | c. | World Trade and Convention Centre in
Halifax | d. | Pan Pacific
Convention Centre in Vancouver | e. | None of the
above. | | |
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6.
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Car
rental agencies are now offering more incentives for corporate or frequent clients.
Which of the following is NOT one of these new incentives?
a. | Computerized
driving directions | b. | 24-hour
emergency road service | c. | Destination
travel guides | d. | Cell phones (per
minute charge for each call made) | e. | All of the
above. | | |
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7.
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Business travel to the U.S. increased throughout the 1990s because the North American
economy grew for a variety of reasons. Identify which of the following was NOT one of these
reasons.
a. | Decrease in air fares | b. | Free Trade Agreement of 1987 | c. | North American Free Trade Agreement (NAFTA) of
1992 | d. | Globalization of the economy | e. | Open Skies Policy of 1995 | | |
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8.
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Business travel has certain characteristics that make it attractive to the tourism
industry. Identify which of the following is NOT one of these characteristics.
a. | Business travel happens year-round. | b. | Business travellers tend to spend more
freely. | c. | Business travel
tends to be elastic. | d. | Business travel
can stimulate vacation travel. | e. | Business travel
can require less work for travel agencies than vacation travel. | | |
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9.
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Fewer
than half of all mid-sized companies have designated someone to manage travel and expenses. This
presents opportunities for travel agencies to develop products geared to mid-sized companies.
Identify one or more of these products below.
a. | Access to
corporate rates for airfare, hotel, and car rentals. | b. | Personalized services delivered by small teams of travel
counsellors. | c. | Option of
outsourcing expense management administration. | d. | All of the above. | e. | a and b only | | |
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10.
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Travel costs are expected to continue to rise. As a result, many companies are
striving to control their travel expenditures. Mulroney reports that some experts made certain
suggestions for trimming costs. Identify which of the following is NOT one of those
suggestions.
a. | Make the suppliers come to you, e.g.,
www.priceline.com. | b. | Appoint a travel
manager. | c. | Develop a
written travel policy. | d. | Book at the last
minute to take advantage of last minute discounts. | e. | Use your corporate credit card
wisely. | | |
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