Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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1.
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_________ is a hotel room rate that includes three full meals.
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2.
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When
a hotel promises to “hold” a room, unless a guest cancels by a specified time, such as
until 4 or 6 p.m., this is known as a _______.
a. | confirmed reservation | b. | tentative reservation | c. | guaranteed reservation | d. | held reservation | | |
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3.
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_______________________ integrates a property’s functional departments, its
architecture and engineering systems, the principles of business administration, and the needs and
behaviour of guests and staff.
a. | Materials
management | b. | Facility
management | c. | Human
resources | d. | Maintenance and
engineering | e. | none of the
above | | |
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4.
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._______________________ allow people to invest in future vacations by buying shares
in properties at resort destinations or urban settings.
a. | REITs | b. | Urban resorts | c. | Mega-resorts | d. | Assisted living centres | e. | Timeshare
resorts | | |
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5.
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The
rooms division generally includes several hotel departments. All of the following are part of a
typical hotel’s rooms division, EXCEPT ___________.
a. | sales and marketing | b. | front desk | c. | reservations | d. | communications | e. | housekeeping | | |
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6.
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About
50% of all lodging properties in Canada and the U.S. operate as _____________.
a. | individual proprietorships | b. | part of a
corporate chain | c. | franchises | d. | joint ventures | e. | management contracts | | |
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7.
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__________________ is NOT a hotel rating or classification
system.
a. | Canada Select | b. | Total Quality | c. | Mobil | d. | Michelin | e. | AAA | | |
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8.
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Individual
proprietorships usually have fewer than 100 rooms. _____________ would NOT be an example of an
individual proprietorship.
a. | Mom-and-pop motels | b. | B&Bs | c. | Consortia | d. | Small
hotels | e. | Country
inns | | |
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9.
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Total
quality management is a way of doing business to improve service, and involves four elements.
________________________ is NOT one of these elements.
a. | Attention to
process | b. | Output in
relation to input | c. | Commitment to the customer | d. | Involvement of
employees | e. | Benchmarking of
best practices | | |
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10.
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Yield management (YM) emphasizes the (highest, lowest, most
economical) rate possible when demand is high and emphasizes
(rack rate, lowest rate, room sales) when demand is low
and/or a late booking demand is unlikely.
a. | highest / lowest rate | b. | highest / room sales | c. | most economical / lowest rate | d. | lowest / rack rate | e. | most economical / rate rate | | |
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