Glossary

A B C D E F G H I J K L M N O P Q R S T U V X Y Z

 

G

gambling See gaming.

gaming Playing cards, dice, VLTs, etc. for money; gambling conducted on land-based casinos, river boats, and Indian reservation facilities.

garden tourism Tourism based on horticulture in public and private spaces.

gateway airport An airport that serves international flights.

GDP (Gross Domestic Product) The total value of goods and services produced within a country, minus the payments on foreign investments.

Golden Age of Railways A period, from 1900 to the 1920s, when the railways were the way to travel-as rolling hotels on wheels between cities, with no competition by other modes.

good Property, commodities, merchandise, tangible products purchased by the ultimate consumer or by an industry to produce products/services for the ultimate consumer.

good dominated A commercial operation that offers more tangible products than services.

grand tour An extended journey through continental Europe by sons (and daughters) of the aristocracy during the 17th and 18th centuries.

green hotelkeeping Hotel operations that raise environmental awareness and implement eco-friendly practices.

gross registered tonnage (GRT) A number representing the amount of enclosed space on a ship.

ground transportation Transportation provided by car, motorcoach, or train.

growth stage The period of expansion in the life cycle development of a destination or distribution of a product/service.

guaranteed reservation A reservation that has been secured by paying in advance or providing a credit card number as a deposit to hold the room, or in another hotel, at the same rate, because of overbooking.

guest and uniformed services Services provided directly for guests and indirectly through back-of-the-house employees.



H

HAC Hotel Association of Canada.

hallmark events Major one-time or recurring events of limited duration developed primarily to enhance the awareness, appeal and profitability of a destination.

hangar A place where airplanes are stored and repaired.

hard adventure Adventure providers whose operators cater less to the needs of the vacationer, expecting a higher degree of knowledge and experience of the particular adventure from the vacationer.

heli-skiing Downhill skiing whereby skiers are transported by helicopter to otherwise inaccessible slopes.

heritage tourism Tourism based on historic landmarks and commemorative attractions such as "living" museums and event enactments.

highway foodservice Food-service operations that include coffee shops, family restaurants, and quick-service, fast food outlets. They may be chains or stand-alone facilities.

hosted tour A tour whose members are assisted by a host who arranges optional excursions and answers questions.

host vendor An airline or other organization that owns and operates a computer reservations system.

housekeeping The department that performs the cleaning function for the whole facility, and often valet and laundry services as well.

hub-and-spoke route A flight pattern whereby a major airport is the centre point, or hub, for arrivals from the departures to smaller airports that surround it. The smaller airports are considered the rim, the connecting flights the spokes.

hub-buster strategy A strategy where hub cities are bypassed in favour of providing direct service to the destination.

human capital Skills and knowledge available as a resource for operation and development of an organization.

human resource management The implementation of the strategies, plans, and programs required to attract, motivate, develop, reward, and retain the best people to meet an enterprise's organizational goals and operational objectives in a diverse society.



I

IATA Travel Settlement Services (ITSS) An electronic billing and settlement system for airplane tickets in today's digital marketplace.

idle production capacity Capacity to produce goods and services that is not being used.

implicit guarantees Assurances of services and quality that is not stated but is understood will be provided.

inbound operators Tour operators who provide specialized travel packages for foreign visitors to Canada.

inbound tour A tour that originates in a foreign country and has Canada as its destination

inbound tourism Vacation and leisure travel to Canada.

incentive tour A tour offered by companies to employees as a reward for achieving a corporate goal.

incentive travel Marketing and management tool used to motivate people by offering travel rewards for achieving a specific goal; may include a training session or meeting at the travel destination.

inception stage At the beginning of a process.

inconsistency Unpredictable and uneven quality of service.

independent meeting planners Planners who are self-employed and may be contracted to plan meetings.

independent package tour A tour that visits several cities or places of interest on regular scheduled buses.

indirect spending Money that is spent initially by a tourist and then respent within the destination.

industry A group of businesses or corporations that provide a product or service for profit.

infrastructure The basic facilities of a site, such as local roads, sewage system, electricity, and water supply.

inseparability A unique element of services; the fact that a service cannot be separated from the deliverer of the service or the setting in which the service occurs.

inside cabin A ship's cabin that has no access to natural light and faces a central passageway.

inside sales Sales efforts conducted within the employer's office.

institute An organization founded to promote a specific cause, which offers conferences, seminars, and workshops.

institutional foodservice A noncommercial foodservice found in hospitals, residential care facilities, schools, prisons, factories and offices; operated in establishments whose primary business is not food and beverage.

intangibility A unique element of services: the fact that services cannot be held, touched, or seen before the purchase decision.

intangible service/product A term used to describe a product that is experienced rather than seen or touched, such as an airplane flight, a family reunion, or an ocean view.

integrated development The development of a large parcel of land by a single individual or company to the exclusion of all other developers.

integrated marketing communications (IMC) The concept of designing marketing communications programs that coordinate all promotion activities-advertising, personal selling, sales promotion, direct marketing and public relations-to provide a consistent message across all audiences and to maximize the promotional budget.

interdependency Several entities relying on each other for support.

interline connection A flight during which the passenger changes both airplanes and airlines.

interlining The use of one standard type of airline ticket that is recognized and honoured by all scheduled airlines.

intermediary A person or company that acts as a link between the producer of a product or service and the consumer of that product or service.

intermercial Online advertising that incorporates video and audio features and appears automatically on the computer screen after a user clicks on a website.

intermodal package A vacation package that includes more than one form of transportation.

intermodal ticketing A ticketing system where the passenger buys one ticket for through travel using at least two different modes of travel, for example, a plane and a bus, or a plane and a cruise ship.

internal climate The conditions that exist inside an operation and influence operations and the services provided.

internal customers Employees in the front and back-of-the-house who do the work of production and service.

internal tourism Domestic and inbound tourism combined.

International Certificate of Vaccination A certificate that lists the immunization that a traveller has received.

international tourism Inbound and outbound tourism combined.

Internet An integrated global network of computers that gives users access to information and documents.

Internet-based services E-mail and the World Wide Web information retrieval system; Extranets, a network that permits private business-to-business communication between a company and suppliers, distributors, and others.

interpretation The process of educating visitors to national parks and other recreation facilities through the use of marked trails, signs, etc.

intrusive advertising Advertising that forces itself upon the consumer's attention with a persuasive message.

inventory Physical material purchased from suppliers which may or may not be reworked in order to provide goods or services for sale to customers.

itinerary A planned route for a trip.

IT number A registration number that is assigned to a tour package.